Privacy Policy

Effective Date: August 8, 2025

Royal Line Services (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit royallinegarage.com (the “Site”) or use our Rytec garage door installation, repair, and related services (the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

• Contact Information – name, phone number, email address, mailing address, and service location.

• Service Request Details – information about your Rytec garage door needs, including photos or descriptions you submit.

• Payment Information – billing details necessary to process payments for services.

(Payment processing is handled through secure third-party providers; we do not store full credit card numbers.)

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device and Browser Data – IP address, browser type, operating system, and device identifiers.

• Usage Data – pages viewed, time spent on the Site, links clicked, and referring/exit pages.

• Cookies and Tracking Technologies – small files stored on your device to improve your browsing experience and analyze Site performance.

C. Information from Third Parties

We may receive additional information from:

• Payment processors

• Referral partners

• Publicly available sources

2. How We Use Your Information

We use collected information to:

• Provide and fulfill our Services, including installation, repair, and emergency service requests

• Communicate with you regarding quotes, scheduling, and service updates

• Process payments and send invoices

• Respond to inquiries and customer support requests

• Improve our Site, Services, and customer experience

• Send promotional or informational messages (only if you have opted in)

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers – vendors and contractors who help us deliver our Services (e.g., technicians, payment processors, IT support)

• Manufacturers – including Rytec, for warranty registration, technical support, and part ordering

• Legal Compliance – when required to comply with laws, regulations, legal processes, or government requests

• Business Transfers – if our business is sold, merged, or otherwise transferred, your information may be part of the assets transferred

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Remember your preferences

• Improve Site functionality

• Measure and analyze Site performance

You can adjust your browser settings to block cookies, but some Site features may not function properly.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal and tax obligations

• Resolve disputes and enforce agreements

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

California Residents (CCPA)

If you reside in California, you have the right to:

• Request disclosure of the categories and specific pieces of personal information we collect

• Request deletion of your personal information (subject to certain exceptions)

• Opt-out of the sale of personal information (we do not sell your data)

To exercise these rights, contact us at [email protected] or (909) 262-7508.

Tennessee Residents

While Tennessee does not currently have a state-specific privacy law, we extend similar rights to Tennessee customers, including access to and deletion of your personal information upon request.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our Site and Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us for deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. Your continued use of our Site or Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Royal Line Services

Attn: Justin Clark

📧 Email: [email protected]

📞 Phone: (909) 262-7508

🌐 Website: www.royallinegarage.com